Your privacy matters to us. This policy explains exactly what personal data Join 9 collects, why we collect it, how we use it, and what rights you have over your own information. We've written it in plain language so it's actually readable.
These cards give you a quick overview of our core privacy commitments. The full details are in the policy sections below.
Join 9 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process payments, and keep the platform running securely.
All data transmitted between your device and the Join 9 platform is encrypted using industry-standard TLS protocols. Sensitive account data is stored using encryption at rest, and access is restricted to authorised personnel only.
You have the right to access, correct, and request deletion of the personal data Join 9 holds about you. You can also opt out of marketing communications at any time. Contact our support team to exercise any of these rights.
Join 9 uses cookies to keep your session active, remember your preferences, and understand how the platform is being used. We don't use cookies to track you across other websites or build advertising profiles.
We only share your data with third parties where it is strictly necessary — such as payment processors for transaction handling and identity verification providers for KYC compliance. All third parties are contractually bound to protect your data.
Join 9 keeps your data only for as long as it is needed to operate your account or comply with legal obligations. When data is no longer required, it is securely deleted or anonymised in line with our retention schedule.
This Privacy Policy explains how Join 9 collects, uses, stores, and protects the personal data of users who access or register on the Join 9 platform at join-9.net. It applies to all registered players, visitors, and anyone who interacts with our platform in any way.
At Join 9, we take your privacy seriously. We understand that when you share personal information with us, you are placing trust in how we handle it. This policy is written to be clear and straightforward — not buried in legal jargon — so you know exactly what is happening with your data at every step.
By registering an account or using the Join 9 platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, our support team is available to help at any time.
This Privacy Policy should be read alongside the Join 9 Terms and Conditions, which together form the full agreement between you and Join 9.
Join 9 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification providers. Here is a breakdown of the categories of data we collect:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration and KYC verification |
| Contact Data | Email address, phone number | Registration and account updates |
| Financial Data | Payment method details, transaction history | Deposits and withdrawals |
| Verification Data | ID documents, proof of address, selfies | KYC and withdrawal verification |
| Technical Data | IP address, device type, browser, OS | Automatically on platform access |
| Usage Data | Games played, session duration, bet history | During active platform use |
| Communications Data | Support chat logs, email correspondence | When you contact Join 9 support |
We do not collect any special category data such as health information, political opinions, or biometric data beyond what is strictly required for identity verification purposes.
Join 9 uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy. The main purposes for which we process your data are:
Join 9 processes your personal data on one or more of the following legal bases, depending on the purpose of the processing:
Join 9 does not sell your personal data. We share your data only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties with whom we may share your data are:
All third parties who process data on behalf of Join 9 are required to handle it in accordance with applicable data protection laws and our data processing agreements. We do not permit third parties to use your data for their own marketing purposes.
Join 9 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Here is how Join 9 uses cookies:
Join 9 does not use advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the platform.
Join 9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention approach is as follows:
When data is no longer required, Join 9 securely deletes or anonymises it so that it can no longer be linked to you as an individual.
Join 9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include:
While Join 9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please refer to the Account Security section of our Terms and Conditions for guidance.
You have a number of rights in relation to the personal data that Join 9 holds about you. These rights are summarised below:
Request a copy of the personal data Join 9 holds about you.
Ask us to correct inaccurate or incomplete data about you.
Request deletion of your data where it is no longer needed.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for marketing.
To exercise any of these rights, contact the Join 9 support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Note that some rights may be limited where Join 9 has a legal obligation to retain certain data.
You also have the right to withdraw consent for marketing communications at any time. You can do this by clicking the unsubscribe link in any marketing email from Join 9, or by contacting our support team directly.
The Join 9 platform is strictly for adults aged 18 and over. Join 9 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated data.
If you believe that a minor has registered on the Join 9 platform, please contact our support team at [email protected] so we can investigate and take appropriate action without delay.
Join 9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.
Where changes are material — meaning they significantly affect how we use your data or your rights — Join 9 will make reasonable efforts to notify you directly, either by email or through an in-platform notification, before the changes take effect.
Your continued use of the Join 9 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Join 9 handles your personal data, please get in touch with our team. We are here to help and will respond as quickly as possible.